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1) Do you need a call centre system for an existing contact centre or for a new contact centre? *

2) What functions do you need your contactl centre to provide? *

	ACD - intelligently route inbound calls
	CTI - display caller information on agents' screens automatically
	Predictive Dialer - dials batches of phone numbers for connection to agents
	Auto Dialer - dials batches of phone numbers to automatically deliver messages
	Call Recording - record and archive calls
	Reporting and Tracking - track call center statistics
	Workforce Management - manage call volume to agents
	IVR - provide touch-tone or voice interaction for callers
	Call Blending - handle inbound and outbound calls simultaneously
	Not sure - please advise

3) Does your contact centre need to receive inbound calls and/or make outbound calls? *

4) How many contact centre personnel and operators will use the system? *

5) When do you need the contact centre solution? *

6) What budget have you allocated for this project? *

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